Client NPS Calculator
Freelancers rarely measure satisfaction formally. Enter your promoters, passives, and detractors to get your NPS score, see how you compare to the B2B benchmark, and get concrete next steps to improve.
Survey Results
Total surveyed: 14 clients
2 points above B2B average (B2B services avg: 41)
Client Breakdown
What to Do Next
- →Your promoters are your referral engine. Ask them directly: "Do you know anyone else who could use this kind of help?"
- →Convert passives by adding one unexpected deliverable — a summary doc, a follow-up tip, a relevant resource.
How to Run an NPS Survey
“How likely are you to recommend [my name] to a colleague? (0 = Not likely, 10 = Extremely likely)”
After every project ends, send one question: "How likely are you to recommend me to a colleague? (0–10)"
9–10 = Promoter. 7–8 = Passive. 0–6 = Detractor. That's the whole system.
Follow up with a single open-ended question: "What's the primary reason for your score?"
Aim for 5+ responses before drawing conclusions. Track quarterly.
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