NPS Calculator
Enter detractor, passive, and promoter counts — or paste raw survey scores — and see your Net Promoter Score, breakdown bar, classification (Needs Improvement → World Class), and how you stack up against your industry benchmark.
Detractors
Scores 0–6
Passives
Scores 7–8
Promoters
Scores 9–10
Net Promoter Score
+44
GreatResponse Breakdown
16.0%
Detractors
12 responses
24.0%
Passives
18 responses
60.0%
Promoters
45 responses
Industry Benchmark
Your NPS of +44 is above the Overall Average average of +44. You're outperforming by 0 points.
How NPS is Calculated
NPS = % Promoters − % Detractors (Passives are excluded from the score, not ignored — they dilute both sides.) Scores range from −100 (all detractors) to +100 (all promoters). A score above 0 means more customers would recommend you than not. Above 50 is exceptional; above 70 is world class.
60.0% − 16.0% = +44 from 75 responses
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